This has been a craptacular month. Two BBB complaints in a month. I got a Samsung DVD burner that creates coasters. After being on the phone with them all day and getting disconnected half the time, I just got sick of it. If you were planning on buy Samsung product, I'd advise against it. Tomorrow is the response deadline for Apple. I wonder what they'll say...
Samsung used to be a decent company with good support, but I guess that all went to Hell in a hand basket. I'm not sure whether it's incompetence, poor training, poor communication skills or what. One person says one thing and another says something contrary. I'm getting sick of companies overpromising and under delivering. These yahoos won't even give out their executive support number. They make you jump through hoops and just disconnect you in the middle.
I guess it's another company that got big and lost its way.
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